1. Introduction
This Privacy Policy explains how ArnaPlus ("ArnaPlus," "we," "us," "our") collects, uses, stores, shares, and protects the personal information of players and visitors who access the ArnaPlus platform at arnaplus.net.
We know that privacy policies can feel like dense legal documents that nobody actually reads — and we understand why. That's why we've put real effort into writing this one clearly. We want you to genuinely understand what happens with your data when you use ArnaPlus, not just click through a wall of text.
If you register an ArnaPlus account, deposit funds, play any game, or simply browse the platform, you are agreing to the data practices described in this Privacy Policy. This forms part of the ArnaPlus Terms and Conditions by reference.
If anything here is unclear, please reach out to us at support@arnaplus.net before you create an account. You deserve to know what you're agreeing to.
Key takeaway: ArnaPlus collects only the personal data that's genuinely necessary to operate your account, process your payments, comply with legal obligations, and improve your experience on the platform. We do not collect data for the sake of collecting data, and we never sell it.
2. Who We Are
ArnaPlus is the operator of the online gaming platform accessible at arnaplus.net, offering sports betting, esports markets, JILI slots, bingo, poker, and a VIP rewards program to registered players in the Philippines and other eligible jurisdictions.
For the purposes of this Privacy Policy, ArnaPlus is the data controller — meaning we determine the purposes and means of processing your personal data. We are responsible for ensuring that data processing on the ArnaPlus platform complies with applicable laws, including Republic Act 10173, the Data Privacy Act of 2012of the Philippines.
You can contact our Privacy team or Data Protection Officer (DPO) at any time by emailing support@arnaplus.net with "Privacy" in the subject line, or via the live chat available on every page of the ArnaPlus platform.
3. Data We Collect
ArnaPlus collects personal data in several categories. The table below summarises the main types of data, why we need it, and examples of what it includes.
| Category | Examples | Why We Need It |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID type and number | Account registration, age verification, KYC compliance |
| Contact Data | Mobile number, email address, residential address | Account communications, transaction notifications, support |
| Financial Data | GCash/Maya account reference (name and mobile number), deposit and withdrawal history, transaction amounts | Payment processing, fraud prevention, AML compliance |
| Gaming Activity | Bets placed, games played, session duration, win/loss history, bonus usage | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, login timestamps | Security, fraud detection, platform optimisation |
| Communication Data | Live chat transcripts, email correspondence, support ticket history | Customer service quality, dispute evidence, training |
| Preference Data | Favourite games, notification preferences, responsible gaming settings | Personalisation, responsible gaming tool management |
ArnaPlus does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by law and with appropriate safeguards in place.
4. How We Collect Your Data
4.1 Directly from You
The majority of the personal data ArnaPlus holds about you comes directly from you during your use of the platform. This includes:
- Information you provide when completing the ArnaPlus registration form
- Documents you submit as part of the KYC (Know Your Customer) verification process
- Payment details provided when making deposits or requesting withdrawals via GCash, Maya, or other accepted methods
- Messages you send to the ArnaPlus support team via live chat, email, or other channels
- Preferences and settings you configure in your ArnaPlus account
4.2 Automatically
When you access and use the ArnaPlus platform, certain technical data is collected automatically through cookies, log files, and similar technologies. This includes your IP address, device identifiers, browser information, and session activity. See Section 10 for more detail on cookies.
4.3 From Third Parties
In certain circumstances, ArnaPlus may receive information about you from third parties, including:
- Payment processors (GCash, Maya, Visa/Mastercard networks) to verify and process transactions
- Identity verification and fraud prevention services used to complete KYC checks
- Gaming software providers whose games are hosted on the ArnaPlus platform, in connection with game results and jackpot records
5. How We Use Your Data
ArnaPlus uses your personal data for the following purposes, all of which are necessary to operate a responsible, legal, and fair gaming platform:
5.1 Account Management
We use your identity and contact data to create and maintain your ArnaPlus account, verify your identity and age, manage your account settings, and communicate important account information to you — such as transaction confirmations, security alerts, and policy updates.
5.2 Payment Processing
Your financial data is used to process deposits and withdrawals through your chosen payment method (GCash, Maya, bank transfer, etc.), to verify that funds are coming from a payment account in your own name, and to comply with anti-money-laundering obligations. ArnaPlus does not store full payment credentials — transactions are processed through the secure APIs of the payment providers you use.
5.3 Legal and Regulatory Compliance
ArnaPlus is required by law and by its gaming licence to conduct identity verification, keep records of player transactions, report certain activities to regulatory authorities, and maintain data for a specified period after account closure. This is not optional — it is a legal requirement that applies to all licensed gaming operators.
5.4 Responsible Gaming
ArnaPlus uses your gaming activity data — including session frequency, betting patterns, deposit amounts, and loss history — to monitor for signs of problem gambling and to ensure that responsible gaming tools (deposit limits, self-exclusion, etc.) are working correctly. This use of data is directly in your interest as a player.
5.5 Fraud Prevention and Security
Technical data and gaming activity data are used by ArnaPlus security systems to detect suspicious behaviour — including duplicate account creation, bonus abuse, collusion in poker, and payment fraud. These systems protect all ArnaPlus players by maintaining a fair and secure environment.
5.6 Platform Improvement
Aggregated and anonymised gaming activity data helps ArnaPlus understand how players use the platform — which features are most popular, where navigation can be improved, and what new games or products to develop. This data is not linked back to individual players when used for this purpose.
5.7 Marketing Communications
With your consent, ArnaPlus may send you promotional emails or SMS messages about new games, bonus offers, or platform updates. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email or by updating your notification preferences in your ArnaPlus account settings. Opting out of marketing does not affect transactional communications (such as withdrawal confirmations).
6. Legal Basis for Processing
ArnaPlus relies on the following legal bases for processing your personal data, in accordance with the Data Privacy Act of 2012 (Republic Act 10173) and other applicable laws:
- Contract performance: Processing necessary to fulfil the ArnaPlus Terms and Conditions — creating your account, processing payments, managing bets, and communicating account information.
- Legal obligation: Processing required to comply with gaming licence conditions, KYC/AML regulations, tax reporting requirements, and court or regulatory orders.
- Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics — where these interests are not overridden by your privacy rights.
- Consent: Processing for optional marketing communications and non-essential cookies — where you have explicitly opted in and can withdraw consent at any time.
If you have questions about the specific legal basis for any particular processing activity, you can contact the ArnaPlus privacy team at support@arnaplus.net.
7. How We Share Your Data
ArnaPlus does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the specific, limited circumstances described below.
7.1 Service Providers
ArnaPlus works with trusted third-party service providers who process data on our behalf under strict contractual obligations — they may only use your data for the specific purpose for which it was shared and must protect it in accordance with our standards. These include payment processors, KYC and identity verification providers, fraud detection services, cloud hosting providers, and customer support platform providers.
7.2 Regulatory and Legal Authorities
ArnaPlus may be required by law, court order, or regulatory directive to disclose your personal data to government authorities, gaming regulators, tax authorities, or law enforcement agencies. We will always inform you of such requests where permitted by law to do so.
7.3 Business Transfers
In the event of a merger, acquisition, or sale of ArnaPlus or its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any change to the privacy practices that govern your data.
7.4 With Your Consent
ArnaPlus may share your data with third parties in circumstances not covered above, but only with your explicit prior consent — and you can withdraw that consent at any time.
To be clear: ArnaPlus will never share your personal data with advertisers, data brokers, or other commercial third parties for the purpose of targeted advertising. The data you share with ArnaPlus stays within the ArnaPlus ecosystem except where legally required or operationally necessary as described above.
8. Data Retention
ArnaPlus retains your personal data for as long as your account is active and for a period thereafter as required by applicable regulations. The retention periods that apply to each category of data reflect the regulatory requirements of our gaming licence, Philippine law, and sound data governance practices.
In general, ArnaPlus applies the following retention approach:
- Account and identity data: Retained for the lifetime of your account and for 5 years after account closure, in line with standard AML/KYC retention requirements.
- Financial transaction data: Retained for 5 years after each transaction, as required by financial regulations.
- Gaming activity data: Retained for 3 years from the date of each gaming session, used for dispute resolution and responsible gaming monitoring.
- Communication data (support chats, emails): Retained for 2 years from the date of the communication.
- Technical/log data: Retained for up to 12 months for security and fraud detection purposes.
When data is no longer required under applicable retention obligations, ArnaPlus securely deletes or anonymises it. Anonymised data (which cannot be linked back to you as an individual) may be retained indefinitely for analytics and platform improvement purposes.
9. Security Measures
ArnaPlus takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, loss, alteration, or disclosure.
9.1 Technical Safeguards
- 256-bit SSL/TLS encryption on all data in transit between your device and ArnaPlus servers
- Encryption at rest for sensitive data stored on ArnaPlus servers, including identity and financial information
- Multi-factor authentication options available for player logins and mandatory for internal ArnaPlus staff access to player data
- Automated intrusion detection systems that monitor for unusual access patterns and alert the security team in real time
- Regular security audits and penetration testing by independent security professionals
9.2 Organisational Safeguards
Access to player personal data within ArnaPlus is restricted on a strict need-to-know basis. Only staff who genuinely need access to your data in order to do their job — such as the support team handling a specific query — can access it. All ArnaPlus staff with access to player data undergo data privacy training as part of onboarding.
9.3 Your Role in Security
ArnaPlus security measures are only fully effective when combined with responsible behaviour on your part. We strongly encourage you to use a strong, unique password for your ArnaPlus account, enable two-factor authentication, never share your login credentials, and log out of the platform when using a shared or public device. If you suspect your account has been compromised, contact ArnaPlus support immediately.
ArnaPlus will never ask for your password via email, SMS, or live chat. If you receive a communication claiming to be from ArnaPlus and asking for your password, please report it immediately to support@arnaplus.net — it is a phishing attempt and did not come from us.
10. Cookies & Tracking Technologies
ArnaPlus uses cookies and similar tracking technologies on the arnaplus.net platform. Cookies are small text files placed on your device by websites you visit — they are used to make platforms work efficiently, remember your preferences, and provide information about how the site is being used.
10.1 Types of Cookies We Use
- Strictly necessary cookies: Required for the ArnaPlus platform to function — including session management, login state, and security tokens. These cannot be disabled without breaking core platform functionality.
- Functional cookies: Remember your preferences — such as language settings, notification choices, and responsible gaming tool configurations — so you don't have to re-enter them every session.
- Analytics cookies: Help ArnaPlus understand how players navigate the platform — which pages are visited most, where players drop off, and how different features are used. Data from these cookies is aggregated and anonymised.
- Security cookies: Used by ArnaPlus fraud detection systems to identify suspicious access patterns that may indicate account compromise or prohibited automated activity.
10.2 Managing Cookies
You can manage your cookie preferences through the ArnaPlus cookie settings panel, accessible from the footer of any page on the platform. You can also manage cookies through your browser settings — most modern browsers allow you to block or delete cookies. Note that blocking strictly necessary cookies will impair the functionality of the ArnaPlus platform.
ArnaPlus does not use third-party advertising cookies or allow advertising networks to track your behaviour across other websites via ArnaPlus. The cookies we use are limited to those described above.
11. Your Privacy Rights
As a player using the ArnaPlus platform, you have rights over your personal data under the Data Privacy Act of 2012 (Republic Act 10173) and other applicable privacy laws. ArnaPlus is committed to honouring these rights in a timely and straightforward manner.
Here is a summary of your key rights and what they mean in practice for ArnaPlus players: