ArnaPlus Terms and Conditions — Know Your Rights as a Player

1. Introduction

Welcome to ArnaPlus. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "you," "your") and ArnaPlus ("ArnaPlus," "we," "us," "our"), the operator of the online gaming platform accessible at arnaplus.net.

By registering an account, accessing the ArnaPlus platform, or placing any wager — whether on sports, esports, slots, bingo, poker, or any other product offered by ArnaPlus — you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them.

If you do not agree with any part of these Terms, you must not use the ArnaPlus platform. We encourage all players to read this document carefully before registering. If you have questions about anything written here, please contact our support team at support@arnaplus.net before creating an account.

2. Eligibility

To open and use an ArnaPlus account, you must meet all of the following requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age. ArnaPlus strictly prohibits access by minors and will verify age during the KYC process. Any account found to be held by a person under 18 will be closed immediately and all funds — including winnings — will be forfeited.
• You must be located in a jurisdiction where online gaming is not prohibited. It is your responsibility to determine whether using ArnaPlus is legal in your location before registering.
• You must not be a current employee, contractor, agent, director, or officer of ArnaPlus or any of its affiliated companies, nor an immediate family member of any such person.
• You must not be a professional athlete, referee, official, team staff member, or anyone else in a position where knowledge of non-public information could unfairly influence a bet on ArnaPlus sports markets.
• You must have full legal capacity to enter into a binding agreement — meaning you must not be under any legal incapacity that prevents you from entering contracts.

3. Account Registration

Each player is permitted to hold exactly one ArnaPlus account. Creating more than one account — whether using a different email address, a different phone number, or a different device — is strictly prohibited and constitutes a serious breach of these Terms.

3.1 Registration Information

When registering, you are required to provide accurate, complete, and truthful information including your full legal name, date of birth, residential address, email address, and mobile phone number. Providing false registration information is grounds for immediate account closure.

3.2 Account Security

You are solely responsible for maintaining the confidentiality and security of your ArnaPlus login credentials. You must not share your username or password with any other person. ArnaPlus will never ask you for your password via email, SMS, or chat. If you suspect your account has been accessed without your authorisation, notify ArnaPlus support immediately.

3.3 One Account Policy

ArnaPlus uses automated systems to detect duplicate accounts. Where a duplicate account is identified, ArnaPlus reserves the right to close all related accounts, void any outstanding bets, and withhold any bonuses or winnings associated with those accounts. Deposits made to duplicate accounts will be returned to the original verified payment method where possible.

4. KYC Verification

ArnaPlus is required by its gaming license and applicable regulations to verify the identity of its players. This process is called Know Your Customer (KYC) verification. You may be asked to complete KYC verification at any point — typically before processing your first withdrawal or if your account activity triggers a review.

4.1 Required Documents

ArnaPlus may request any or all of the following documents as part of the KYC process:

• Government-issued photo ID (passport, Philippine driver's license, SSS ID, UMID, PhilSys ID, or Voter's ID)
• Proof of address (recent utility bill, bank statement, or official correspondence dated within 3 months)
• Proof of payment method (screenshot of GCash or Maya account showing name and number matching your registration)
• Selfie with government ID in certain circumstances, as determined by the ArnaPlus compliance team

4.2 Processing Time

ArnaPlus aims to complete KYC reviews within 24–48 hours of receiving a complete document submission. We may contact you for additional information if documents are unclear or if there are discrepancies between your registration data and submitted documents.

Withdrawals will not be processed until KYC verification is complete for accounts that have been flagged for review. This is a regulatory requirement and applies equally to all ArnaPlus members.

5. Deposits & Withdrawals

5.1 Deposits

ArnaPlus accepts deposits via GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfers, BDO/BPI/UnionBank online banking, and Visa/Mastercard debit or credit cards. The minimum deposit amount is ₱100. Deposits are credited to your ArnaPlus balance in real time in most cases — processing times may vary depending on the payment method used.

All deposits must be made from payment methods registered in your own name. ArnaPlus does not accept third-party deposits. If a deposit is received from a payment method not matching your registered name, it may be returned and your account may be reviewed.

5.2 Withdrawals

You may request a withdrawal of your available balance (real money balance, excluding active bonus funds) at any time, subject to the following conditions:

• Your account must have completed KYC verification for withdrawals above threshold amounts as defined by ArnaPlus compliance policy.
• Withdrawals will be processed to the same payment method used for your most recent deposit where possible, as an anti-money-laundering safeguard.
• The minimum withdrawal amount is ₱200. There is no maximum withdrawal limit for standard accounts; Diamond VIP members have no withdrawal cap.
• Standard withdrawal processing time is within 24 hours. VIP tier members receive prioritised processing: Gold within 2 hours, Platinum within 1 hour, Diamond within 15 minutes.

5.3 Fees

ArnaPlus does not charge fees on standard deposits or withdrawals. Third-party payment providers (GCash, Maya, etc.) may apply their own transaction fees, which are outside ArnaPlus' control. Any such fees are displayed by your payment provider at the time of transaction.

6. Bonuses & Promotions

ArnaPlus offers various bonuses and promotions to both new and existing players. All ArnaPlus bonuses are subject to the following general terms, as well as any specific terms published with each individual promotion.

6.1 Wagering Requirements

Most ArnaPlus bonuses are subject to a wagering requirement — a specified multiplier that must be completed before bonus funds or winnings derived from bonus funds can be withdrawn. The wagering requirement applicable to each bonus is clearly stated in the promotion's terms at the time of offer. For example, a bonus with a 10x wagering requirement on a ₱1,000 bonus means you must wager a total of ₱10,000 before the bonus converts to withdrawable funds.

6.2 Bonus Validity

All ArnaPlus bonuses have an expiry date or validity window, which is stated in the individual bonus terms. Bonuses that are not activated or wagering requirements that are not completed within the validity period will be forfeited without compensation.

6.3 Bonus Restrictions

• Only one welcome bonus is available per player, per household, per device, and per IP address.
• ArnaPlus reserves the right to deny a bonus offer, remove a bonus from an account, or void bonus-derived winnings if there is evidence of bonus abuse, collusion, or use of strategies designed specifically to exploit promotional terms.
• Bonus funds cannot be transferred between accounts or withdrawn as cash until applicable wagering requirements are met.
• VIP cashback credited under the ArnaPlus VIP Club program is not subject to wagering requirements and can be withdrawn freely — it is real-money credit, not a bonus.

7. Betting Rules

7.1 General Betting

All bets placed on the ArnaPlus platform are final once confirmed. It is your responsibility to ensure the accuracy of your bet selection — including market, stake, and odds — before confirming. Bets placed in error cannot be cancelled by the player after confirmation. In limited circumstances (such as an obvious system error), ArnaPlus may review and void a bet — but this is not guaranteed and is solely at ArnaPlus' discretion.

7.2 Minimum and Maximum Stakes

Minimum and maximum stake limits apply to all ArnaPlus markets and game types. These limits vary by market, game, and VIP tier. Limits are displayed at the time of placing a bet. ArnaPlus reserves the right to adjust stake limits for individual players, markets, or events at any time without prior notice.

7.3 Void Bets

ArnaPlus reserves the right to void a bet in the following circumstances: where there is evidence of a palpable error in published odds; where the event is cancelled, postponed, or significantly altered; where the player had access to information not available to the market at the time of betting; or where the bet is in breach of these Terms.

7.4 Esports & Virtual Markets

Esports and virtual sports markets on ArnaPlus are subject to the same general betting rules. In esports, additional rules may apply regarding match walkover scenarios, server issues, or event cancellation policies specific to the game title or tournament organiser. These are published in the ArnaPlus sports rules documentation accessible from your account.

8. Prohibited Conduct

The following conduct is strictly prohibited on the ArnaPlus platform and will result in immediate account suspension, permanent closure, and forfeiture of funds:

• Multiple accounts: Creating more than one account under any circumstances.
• Fraud: Using stolen payment details, chargeback fraud, or any form of financial deception.
• Bonus abuse: Using multiple identities, coordinated betting groups, or artificial wagering patterns to exploit bonus offers.
• Collusion: Working with other players to gain an unfair advantage in poker or any other ArnaPlus game.
• Money laundering: Using ArnaPlus to process funds derived from illegal activity, or using the platform for any purpose unrelated to genuine gaming activity.
• Automated betting: Using bots, scripts, or automated tools to place bets or interact with the ArnaPlus platform without explicit written permission.
• Impersonation: Posing as another player, an ArnaPlus employee, or any other person in connection with the platform.
• Harassment: Threatening, abusive, or discriminatory behaviour directed at ArnaPlus staff or other players through any communication channel.

ArnaPlus employs automated monitoring systems and manual review processes to detect prohibited conduct. If you believe you have been incorrectly flagged, contact support@arnaplus.net to initiate a review.

9. Responsible Gaming

ArnaPlus is committed to promoting responsible gaming among all its players. We believe that gaming should be an enjoyable form of entertainment — not a source of financial stress or personal harm. The ArnaPlus platform includes a full suite of responsible gaming tools that are available to every registered player at any time.

9.1 Player Tools

• Deposit limits: Set daily, weekly, or monthly deposit caps on your ArnaPlus account to control your spending.
• Loss limits: Define a maximum loss threshold per period — if reached, ArnaPlus will prevent further deposits until the period resets.
• Session time limits: Set alerts or hard limits on how long you play in a single session.
• Reality checks: Enable periodic on-screen reminders showing your session duration and net result.
• Cooling-off periods: Take a short break from ArnaPlus (24 hours to 30 days) without fully closing your account.
• Self-exclusion: Permanently or temporarily exclude yourself from the ArnaPlus platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

All responsible gaming tools are accessible directly from your ArnaPlus account settings. You can also contact our support team to activate any of these tools immediately. For more information, please visit our Responsible Gaming page.

10. Privacy & Data

ArnaPlus collects, stores, and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions by reference. By agreeing to these Terms, you also agree to the ArnaPlus Privacy Policy.

In summary, ArnaPlus collects data necessary to operate your account, process payments, comply with legal obligations, and personalise your experience on the platform. We do not sell your personal data to third parties. We use industry-standard 256-bit SSL encryption to protect data in transit and implement appropriate security measures for data at rest.

Your ArnaPlus account data is retained for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. You have the right to request access to, correction of, or deletion of your personal data — subject to any legal retention obligations — by contacting support@arnaplus.net.

11. Intellectual Property

All content on the ArnaPlus platform — including but not limited to software, game interfaces, graphics, logos, trademarks, text, and data — is the property of ArnaPlus or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the ArnaPlus platform for personal, non-commercial gaming purposes only. You may not reproduce, distribute, modify, reverse-engineer, or create derivative works from any ArnaPlus content without prior written authorisation.

The ArnaPlus name, logo, and associated trademarks are the exclusive property of ArnaPlus. Use of these marks without permission is prohibited.

12. Limitation of Liability

To the maximum extent permitted by applicable law, ArnaPlus shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, the ArnaPlus platform — including but not limited to loss of anticipated winnings, loss of data, or reputational harm.

ArnaPlus's total cumulative liability to you for any claim arising under or in connection with these Terms shall not exceed the total net deposits made by you to your ArnaPlus account in the 12-month period immediately preceding the event giving rise to the claim.

ArnaPlus does not guarantee that the platform will be available without interruption or error. Scheduled maintenance, technical issues, or events outside our control may temporarily affect platform availability. ArnaPlus will make reasonable efforts to minimise disruption and notify players of planned downtime where possible.

13. Account Termination

13.1 Closure by Player

You may close your ArnaPlus account at any time by contacting support@arnaplus.net. Upon closure request, any available real-money balance will be refunded to your verified payment method after standard processing checks. Bonus funds will be forfeited. Account closure does not affect any obligations incurred prior to the closure date.

13.2 Closure by ArnaPlus

ArnaPlus reserves the right to suspend or permanently close your account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms
• Evidence of prohibited conduct as described in Section 8
• Failure to complete KYC verification within a reasonable period after request
• Regulatory requirement or instruction from a competent authority
• Account inactivity (no login for 12 consecutive months)

Where an account is closed by ArnaPlus for regulatory or legal reasons, ArnaPlus will communicate the reason for closure and any options available to you to the extent permitted by law.

14. Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with applicable laws under ArnaPlus's licensing jurisdiction.

Nothing in these Terms limits any rights you may have under Philippine consumer protection laws that cannot be excluded or waived by agreement. ArnaPlus respects the rights of Philippine consumers and will not enforce any provision of these Terms in a manner inconsistent with those rights.

15. Changes to These Terms

ArnaPlus reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will notify registered players via email and/or a prominent notice on the ArnaPlus platform at least 7 days before the changes take effect — except where immediate changes are required for legal or regulatory compliance.

Your continued use of the ArnaPlus platform after the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree with any revised Terms, you should close your account before the changes take effect.

The most current version of these Terms will always be accessible at arnaplus.net/terms-conditions. The "Last updated" date at the top of this page reflects when the current version was last revised.

16. Contact Us

If you have questions about these Terms and Conditions, or if you wish to exercise any of your rights as described herein, please contact the ArnaPlus team through the following channels:

• Email: support@arnaplus.net
• Live Chat: Available 24/7 from any page on the ArnaPlus platform
• FAQ: Common questions are answered at arnaplus.net/faq

The ArnaPlus support team is available around the clock. For responsible gaming related queries specifically, you can access dedicated support through the Responsible Gaming page.